Paul Gauguin Cruises Travel Protection Plan
TRAVEL INSURANCE CERTIFICATE
For Passengers of Paul Gauguin Cruises
The Pre-Existing Condition Exclusion is waived provided you meet the following requirements: 1) the premium for the coverage is received by Paul Gauguin Cruises within 14 days of the initial deposit/payment for your Trip and 2) you are not disabled from travel at the time you pay your premium. Please Note: This plan may not be purchased after you have made final payment for your Trip.
Up To $1,000
$1,001 To $1,500
$1,501 To $2,000
$2,001 To $2,500
$2,501 To $3,000
$3,001 To $4,000
$4,001 To $5,000
$5,001 To $6,000
$6,001 To $7,000
$7,001 To $8,000
$8,001 To $9,000
$9,001 To $10,000
10% or Paid trip cost
Duplication of Coverage You may only purchase one certificate from Paul Gauguin Cruises for each Trip. If you do purchase more than one certificate for a specific Trip, the Maximum Limit of Coverage payable will be as specified in the certificate with the highest level of benefits. Paul Gauguin Cruises will refund premium received from you under any other certificate.
Maximum Limit of Liability All limits are applied per Trip. Paul Gauguin Cruises will pay no more than $1,000,000 per occurrence to or on account of any person insured under the policy. Their Maximum Limit of Liability for all claims resulting from the same occurrence will be $10,000,000 collectively under the TAHC series of policies.
Notice of Claim Paul Gauguin Cruises must be given written notice of claim within 180 days after a covered loss occurs. If notice cannot be given within that time, it must be given as soon as reasonably possible. Notice may be given to Paul Gauguin Cruises or to their authorized agent. Notice should include the claimant’s name and enough information to identify him or her.
Our Right To Recover From Others Paul Gauguin Cruises has the right to recover any payments they have made from anyone who may be responsible for the loss. You and anyone else they insure must sign any papers and do whatever is necessary to transfer this right to them. You and anyone else they insure will do nothing after the loss to affect their right.
State Specific Notices:
California Residents: This policy contains disability insurance benefits or health insurance benefits, or both, that apply only during a covered Trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan.
Florida Residents: Your homeowner’s policy, if any, may provide coverage for loss of personal effects. You are not required to purchase baggage insurance in connection with purchase of tickets or with the lease or rental of a motor vehicle.Description of Coverages Schedule: Paul Gauguin Cruises
Benefit Maximum Benefit AmountAccidental Death & Dismemberment (Air Flight) .…………………….… $25,000
Medical Expense/Emergency Assistance
Accident and Sickness Medical Expense .......…………………………. $50,000
Emergency Evacuation and Repatriation ......………………………….. $100,000
Pre-Departure Trip Cancellation ...........………………………… Up To Trip Cost
Post-Departure Trip Interruption ...........………………………... Up To Trip Cost
Travel Delay (Up to $150 Per Day) ......................…………………...……. $750
Baggage and Personal Effects ........................……………..…………... $1,500
Baggage Delay (Up to $250 Per Day) ................…………………………... $500
Cancel For Any Reason Benefit ...... Up To 100% of Non-Refundable Trip Cost*
*Important Purchase Reminder
You must purchase this plan within 14 days of the date your initial Trip deposit is received to be eligible for: 1) the Cancel For Any Reason Benefit (see page 6 for details); and 2) the waiver of the Pre-Existing Conditions exclusion (see front cover for details).Who Is Eligible For Coverage
A person who has arranged to take a Trip, and pays the required premium, and is a citizen or resident of the USA or Canada.When Coverage Begins
All coverages (except Pre-Departure Trip Cancellation and Post-Departure Trip Interruption) will take effect on the later of 1) the date the premium has been received by Paul Gauguin Cruises; 2) the date and time you start your Trip; or 3) 12:01 A.M. Standard Time on the Scheduled Departure Date of your Trip. Pre-Departure Trip Cancellation coverage will take effect on the date your premium is received by Paul Gauguin Cruises. Post-Departure Trip Interruption coverage will take effect on the Scheduled Departure Date of your Trip if the required premium payment is received.When Coverage Ends
Your coverage automatically ends on the earlier of: 1) the date the Trip is completed; 2) the Scheduled Return Date; 3) your arrival at the return destination on a round-trip, or the destination on a one-way trip; 4) cancellation of the Trip covered by the Policy. Termination of the policy will not affect a claim for loss that occurs after premium has been paid. All coverages under the policy will be extended if your entire Trip is covered by the policy and your return is delayed by unavoidable circumstances beyond your control. If coverage is extended for the above reasons, coverage will end on the earlier of the date you reach your originally scheduled return destination or seven (7) days after the Scheduled Return Date.Summary of Coverages Accidental Death and Dismemberment
Paul Gauguin Cruises will pay this benefit, up to the amount on the Schedule, if you are injured in an Accident while a passenger in or on an aircraft of a regularly scheduled airline or an air charter company that is licensed to carry passengers for hire while you are on a Trip and covered under the policy, and you suffer one of the losses listed below within 365 days of the Accident. The Principal Sum is the benefit amount shown on the Schedule.
Loss: Percentage of Principal Sum Payable:Life 100%
Both Hands; Both Feet or Sight of Both Eyes 100%
One Hand and One Foot 100%
One Hand and Sight of One Eye 100%
One Foot and Sight of One Eye 100%
One Hand; One Foot or Sight of One Eye 50%
If you suffer more than one loss from one Accident, Paul Gauguin Cruises will pay only for the loss with the larger benefit. Loss of a hand or foot means complete severance at or above the wrist or ankle joint. Loss of sight of an eye means complete and irrecoverable loss of sight.Medical Expense/Emergency Assistance
Paul Gauguin Cruises will pay this benefit, up to the amount on the Schedule, for the following Covered Expenses incurred by you, subject to the following: 1) Covered Expenses will only be payable at the Usual and Customary level of payment; 2) benefits will be payable only for Covered Expenses resulting from a Sickness that first manifests itself or an Injury that occurs while on a Trip; 3) benefits payable as a result of incurred Covered Expenses will only be paid after benefits have been paid under any Other Valid and Collectible Group Insurance in effect for you. Paul Gauguin Cruises will pay that portion of Covered Expenses which exceed the amount of benefits payable for such expenses under your Other Valid and Collectible Group Insurance provisions.Covered Expenses for Accident and Sickness Medical
1) expenses for the following Physician-ordered medical services: services of legally qualified Physicians and graduate nurses, charges for Hospital confinement and services, local ambulance services, prescription drugs and medicines, and therapeutic services, incurred by you within one year from the date of your Sickness or Injury during a Trip;
2) expenses for emergency dental treatment incurred by you during a Trip (expenses incurred for dental treatment after your Trip ends are not covered);
3) expenses for transportation not to exceed the cost of one round-trip economy class air fare to the place of hospitalization for one person chosen by you, provided that you are traveling alone and are hospitalized for more than 7 days;
4) expenses for transportation not to exceed the cost of one-way economy class air fare to your place of residence in the USA or Canada, including escort expenses, if you are 18 years of age or younger and left unattended due to the death or hospitalization of an accompanying adult(s), subject to the Program Medical Advisors’ prior approval.
Covered Expenses for Medical Evacuation and Return of Remains means:
1) expenses incurred by you for Physician-ordered emergency Medical Evacuation, including medically appropriate transportation and necessary medical care en route, to the nearest suitable Hospital, when you are critically ill or injured and no suitable local care is available, subject to the Program Medical Advisors’ prior approval;
2) expenses incurred for non-emergency Medical Evacuation, including medically appropriate transportation and medical care en route, to a Hospital or to your place of residence in the USA or Canada, when deemed medically necessary by the attending Physician, subject to the Program Medical Advisors’ prior approval;
3) expenses for one-way economy class air fare (or first class, if your original tickets were first class) to your place of residence in the USA or Canada, from a medical facility to which you were previously evacuated, less any refunds paid or payable from your unused transportation tickets, if these expenses are not covered elsewhere in the policy;
4) repatriation expenses for preparation and air transportation of your remains to your place of residence in the USA or Canada, or up to an equivalent amount for a local burial in the country where death occurred, if you die while outside the USA or Canada.Access Your Medical Records Online
exclusive Free Global Xpi Service, you can assure that your important
medical records are available to you or any Physician chosen by you, at any
time, anywhere in the world, quickly, wherever there is Internet access
available. Register at www.globalxpi.com
or call, toll free:
1-800-379-9887 Use Program Code 426P
These Services are Provided by: Global Xpi, Inc.
Paul Gauguin Cruises will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if, for a covered reason that occurs before departure on your Trip and while coverage is in effect, you are prevented from taking your Trip.
Covered reasons for Pre-Departure Trip Cancellation are:
1) your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness; Injury; Mental, Nervous, or Psychological Disorders requiring inpatient hospitalization of three (3) days or more; or death; or 2) for Other Covered Events, as defined. The Sickness or Injury must: a) commence while your coverage is in effect under the policy; b) require the examination and treatment by a Physician at the time the Trip is canceled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Trip.
Pre-Departure Trip Cancellation Benefits:
If you cancel your Trip for a covered reason, Paul Gauguin Cruises will reimburse you, up to the amount in the Schedule, for the amount of prepaid, forfeited, non-refundable Payments or Deposits that you paid for your Trip.
Paul Gauguin Cruises will pay your additional cost as a result of a change in the per person occupancy rate for prepaid travel arrangements if a Traveling Companion’s Trip is canceled for a covered reason and your Trip is not canceled.
Post-Departure Trip Interruption
Paul Gauguin Cruises will pay a Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if for a covered reason: 1) your arrival on your Trip is delayed beyond the Scheduled Departure Date or 2) you are unable to continue on your Trip after you have departed on your Trip.
Covered reasons for Post-Departure Trip Interruption are:
your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness; Injury; or death; or for Other Covered Events, as defined. For item 1) above, the Sickness or Injury must: a) commence while your coverage is in effect under the policy; b) for item 2) above, commence while you are on your Trip and your coverage is in effect under the policy; and c) for both items 1) and 2) above, require the examination and treatment by a Physician at the time the Trip is interrupted or delayed; and d) in the written opinion of the treating Physician, be so disabling as to delay your arrival on your Trip or to prevent you from continuing your Trip.
Post-Departure Trip Interruption Benefits:
If you interrupt your Trip for a covered reason, Paul Gauguin Cruises will reimburse you, less any refund paid or payable, for unused land or water travel arrangements, plus one of the following:
1) the additional transportation expenses by the most direct route from the point you interrupted your Trip: a) to the next scheduled destination where you can catch up to your Trip; or b) to the final destination of your Trip; or
2) the additional transportation expenses incurred by you by the most direct route to reach your original Trip destination if you are delayed and leave after the Scheduled Departure Date.
However, the benefit payable under (1) and (2) above will not exceed the cost of a one-way economy air fare (or first class, if the original tickets were first class) by the most direct route, less any refunds paid or payable for your unused original tickets.
3) your additional cost as a result of a change in the per person occupancy rate for prepaid travel arrangements if a Traveling Companion’s Trip is interrupted and your Trip is continued.Travel Delay
If your Trip is delayed for 12 hours or more, Paul Gauguin Cruises will reimburse you, up to the amount shown in the Schedule, for reasonable additional expenses incurred by you for hotel accommodations, meals, telephone calls and local transportation while you are delayed. Paul Gauguin Cruises will not pay benefits for expenses incurred after travel becomes possible.
Travel Delay must be caused by or result from:
1) Common Carrier delay; or 2) loss or theft of your passport(s), travel documents or money; or 3) quarantine (except as the result of an epidemic or pandemic); or 4) hijacking; or 5) natural disaster or closure of public roadways by government authorities due to adverse weather; or 6) Injury or Sickness of you, an Immediate Family Member traveling with you, or a Traveling Companion; or 7) death of you, an Immediate Family Member traveling with you, or a Traveling Companion.Baggage and Personal Effects
Paul Gauguin Cruises will reimburse you, less any amount paid or payable from any other valid and collectible insurance or indemnity, up to the amount shown in the Schedule, for direct loss, theft, damage or destruction of your Baggage, passports or visas during your Trip. Paul Gauguin Cruises will also pay for loss due to unauthorized use of your credit cards, if you have complied with all of the credit card conditions imposed by the credit card companies.
Valuation and Payment of Loss: Payment of loss under the Baggage and Personal Effects Benefit will be calculated based upon an Actual Cash Value basis. For claimed items without original receipts, payment of loss will be calculated based upon 75% of the Actual Cash Value at the time of loss. At their option, Paul Gauguin Cruises may elect to repair or replace your Baggage. They will notify you within 30 days after they receive your proof of loss. Paul Gauguin Cruises may take all or part of a damaged Baggage as a condition for payment of loss. In the event of a loss to a pair or set of items, Paul Gauguin Cruises will: 1) repair or replace any part to restore the pair or set to its value before the loss; or 2) pay the difference between the value of the property before and after the loss.
Items Subject to Special Limitations: Paul Gauguin Cruises will not pay more than $500 on all losses to jewelry; watches; precious or semiprecious gems; decorative or personal articles consisting in whole or in part of silver, gold, or platinum; cameras, camera equipment; computer, digital or electronic equipment and media; and articles consisting in whole or in part of fur. Items not included above are subject to a $250 per item limit.
Losses Not Covered: Paul Gauguin Cruises will not pay for loss arising from: defective materials or craftsmanship; or normal wear and tear, gradual deterioration, inherent vice; or rodents, animals, insects or vermin; or theft or pilferage from an unattended vehicle; or mysterious disappearance; or electrical current, including electric arcing that damages or destroys electrical devices or appliances.
Items Not Covered: Paul Gauguin Cruises will not pay for damage to or loss of: 1) animals; 2) property used in trade, business or for the production of income, household furniture, musical instruments, brittle or fragile articles, or sporting equipment if the loss results from the use thereof; 3) boats, motors, motorcycles, motor vehicles, aircraft, and other conveyances or equipment, or parts for such conveyances; 4) artificial limbs or other prosthetic devices, artificial teeth, dental bridges, dentures, dental braces, retainers or other orthodontic devices, hearing aids, any type of eyeglasses, sunglasses or contact lenses; 5) documents or tickets, except for administrative fees required to reissue tickets; 6) money, stamps, stocks and bonds, postal or money orders, securities, accounts, bills, deeds, food stamps or credit cards, except as noted above; 7) property shipped as freight or shipped prior to the Scheduled Departure Date; 8) contraband.Baggage Delay
Paul Gauguin Cruises will reimburse you, less any amount paid or payable from any other valid and collectible insurance or indemnity, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 24 hours or more during your Trip. Paul Gauguin Cruises will also reimburse you up to $25 for expenses incurred during your Trip to expedite the return of your delayed Baggage.
This coverage terminates upon your arrival at the return destination of your Trip.
Cancel For Any Reason Benefit
If you cancel your Trip for any reason not otherwise covered by this policy, Paul Gauguin Cruises will reimburse you for the percentage of the prepaid, forfeited, non-refundable Payments or Deposits you paid for your Trip as shown in the Cancellation Penalty Schedule below, provided:
1) your premium payment is received by Paul Gauguin Cruises within 14 days of the date your initial deposit/payment for your Trip is received; and
2) you cancel your Trip two (2) days or more before your Scheduled Trip Departure Date.
Cancellation Penalty Schedule
Percentage of Penalty
Amount Is: Amount Payable Is:
26% to 50% of Trip Cost 85% of Penalty Amount
Over 50% of Trip Cost 75% of Penalty Amount
This Cancel For Any Reason Benefit does not cover penalties associated with air or other travel arrangements not provided by Paul Gauguin Cruises.
In this Policy, “you”, “your” and “yours” refer to the Insured. “We”, “us” and “our” refer to the company providing this insurance. In addition certain words and phrases are defined as follows:
“Accident” means a sudden, unexpected, unintended and external event, which causes Injury.
“Actual Cash Value” means current replacement cost for items of like kind and quality less depreciation.
“Air Carrier” means any air conveyance operated under a license for the transportation of passengers for hire.
“Baggage” means luggage, personal possessions and travel documents taken by you on the Trip.
“Business Partner” means an individual who is involved, as a partner, with you in a legal general partnership and shares in the management of the business.
“Care Giver” means an individual employed for the purpose of providing assistance with activities of daily living to you or to your Immediate Family Member who has a physical or mental impairment. The Care Giver must be employed by you or your Immediate Family Member. A Care Giver is not a babysitter; childcare service, facility or provider; or persons employed by any service, provider or facility to supply assisted living or skilled nursing personnel.
“Common Carrier” means any land, water or air conveyance operated under a license for the transportation of passengers for hire, not including taxicabs or rented, leased or privately owned motor vehicles.
“Domestic Partner” means a person who is at least eighteen years of age and you can show: 1) evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life insurance or pension beneficiary designations; 2) evidence of cohabitation for at least the previous 6 months; and 3) an affidavit of domestic partnership if recognized by the jurisdiction within which they reside.
“Elective Treatment and Procedures” means any medical treatment or surgical procedure that is not medically necessary, including any service, treatment, or supplies that are deemed by the federal, or a state or local government authority, or by Paul Gauguin Cruises to be research or experimental or that is not recognized as a generally accepted medical practice.
“Home” means your primary or secondary residence.
“Hospital” means an institution, which meets all of the following requirements: 1) it must be operated according to law; 2) it must give 24 hour medical care, diagnosis and treatment to the sick or injured on an inpatient basis; 3) it must provide diagnostic and surgical facilities supervised by Physicians; 4) registered nurses must be on 24 hour call or duty; and 5) the care must be given either on the hospital’s premises or in facilities available to the hospital on a pre-arranged basis. A Hospital is not: a rest, convalescent, extended care, rehabilitation or other nursing facility; a facility which primarily treats mental illness, alcoholism, or drug addiction (or any ward, wing or other section of the hospital used for such purposes); or a facility which provides hospice care (or wing, ward or other section of a hospital used for such purposes).
“Immediate Family Member” includes your or the Traveling Companion’s spouse, child, spouse’s child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild, stepbrother-sister, step-parent(s), parent(s)-in-law, brother-sister in-law, aunt, uncle, niece, nephew, guardian, Care Giver, Domestic Partner, foster-child, or ward.
“Injury” means bodily harm caused by an accident which: 1) occurs while your coverage is in effect under the policy; and 2) requires examination and treatment by a Physician. The Injury must be the direct cause of loss and must be independent of all other causes and must not be caused by, or result from, Sickness.
“Insured” means an Eligible Person who arranges a Trip and pays any required premium.
“Insurer” means Stonebridge Casualty Insurance Company.
“Medical Evacuation” means Physician-ordered, medically appropriate transportation from the place where you suffer a Sickness or Injury to the nearest medical facility where medically suitable medical care is available or Home as approved by the Program Medical Advisors. An unscheduled return by the same or like mode of transportation as originally scheduled is not a Medical Evacuation.
“Mental, Nervous, or Psychological Disorder” means a mental or nervous health condition including, but not limited to: anxiety, depression, neurosis, phobia, psychosis; or any physical manifestation related thereto.
“Other Covered Events” means only the following unforeseeable events or their consequences which occur while coverage is in effect under this Policy:
1. Air Carrier delays resulting from inclement weather, mechanical breakdown of the aircraft on which you are scheduled to travel or organized labor strikes that affect public transportation;
2. arrangements canceled by an airline resulting from inclement weather, mechanical breakdown of the aircraft on which you are scheduled to travel, organized labor strikes that affect public transportation; or a government-mandated shut down of an airport or air traffic control system for reasons other than a Terrorist Act or an act of war;Items #1 and #2 above apply only to Post-Departure Trip Interruption Benefits and are subject to a maximum limit of $750.
3. a change in plans by you, an Immediate Family Member traveling with you, or Traveling Companion resulting from one of the following events which occurs while coverage is in effect under this Policy:
a) being directly involved in a documented traffic accident while en route to departure;
b) being hijacked, quarantined (except as the result of an epidemic or pandemic), required to serve on a jury, or required by a court order to appear as a witness in a legal action, provided you, an Immediate Family Member traveling with you or a Traveling Companion is not 1) a party to the legal action, or 2) appearing as a law enforcement officer;
c) your Home or workplace is made uninhabitable by vandalism, burglary, fire, flood, volcano, earthquake, hurricane or other natural disaster;
d) being called to the emergency service of government in the case of military, police or fire personnel to provide aid or relief in the event of a natural disaster;
e) a documented theft of passports or visas;
f) a transfer of employment of 250 miles or more;
g) a cancellation of your Trip if your arrival on the Trip is delayed and causes you to lose 50% or more of the scheduled Trip duration due to the reasons covered under items #1 and #2 of this definition.
“Other Valid and Collectible Group Insurance” means any group policy or contract which provides for payment of medical expenses incurred because of Physician, nurse, dental or Hospital care or treatment; or the performance of surgery or administration of anesthesia. The policy or contract providing such benefits includes group or blanket insurance policies; service plan contracts; employee benefit plans; or any plan arranged through an employer, labor union, employee benefit association or trustee; or any group plan created or administered by the federal or a state or local government or its agencies. In the event any other group plan provides for benefits in the form of services in lieu of monetary payment, the usual and customary value of each service rendered will be considered a Covered Expense.
“Payments or Deposits” means the cash, check, or credit card amounts actually paid for your Trip. Payments made in the form of a certificate, voucher or discount are not Payments or Deposits as defined herein.
“Physician” means a person licensed as a medical doctor by the jurisdiction in which he/she is resident to practice the healing arts. He/she must be practicing within the scope of his/her license for the service or treatment given and may not be you, a Traveling Companion, or an Immediate Family Member of yours.
“Policy” means the contract issued to the Policyholder providing the benefits specified herein.
“Policyholder” means the legal entity in whose name this Policy is issued, as shown on the Benefit Schedule.
“Pre-Existing Condition” means an illness, disease, or other condition during the 60 day period immediately prior to your effective date for which you or your Traveling Companion or Immediate Family Member scheduled or booked to travel with you: 1) received or received a recommendation for a diagnostic test, examination, or medical treatment; or 2) took or received a prescription for drugs or medicine. Item (2) of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this policy.
“Program Medical Advisors” means One Call Worldwide Travel Services Network, Inc.
“Scheduled Departure Date” means the date on which you are originally scheduled to leave on your Trip.
“Scheduled Return Date” means the date on which you are originally scheduled to return to the point where the Trip started or to a different final destination.
“Sickness” means an illness or disease of the body which: 1) requires examination and treatment by a Physician, and 2) commences while the insurance is in effect. An illness or disease of the body which first manifests itself and then worsens or becomes acute prior to the effective date of this insurance is not a Sickness as defined herein and is not covered by the policy.
“Terrorist Act” means an act of violence, other than civil disorder or riot (that is not an act of war, declared or undeclared), that results in loss of life or major damage to property, by any person acting on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government.
“Traveling Companion” means a person whose name appears with yours on the same Trip arrangement and who, during the Trip, will share accommodations with you in the same room, cabin, condominium unit, apartment unit, or other lodging.
“Trip” means a scheduled trip for which coverage has been elected and the premium paid, and all travel arrangements are arranged by Paul Gauguin Cruises prior to the Scheduled Departure Date of the Trip. Air arrangements that are covered by this definition also include any direct round trip air flights booked by others, to and from the Scheduled Trip Departure and return cities, provided the dates of travel for the air flights are within 7 total days of the scheduled Trip dates.
“Trip Cost” means the cash, check, or credit card amounts actually paid for your Trip. Payments made in the form of a certificate, voucher or discount are not Trip Cost as defined herein.
“Usual and Customary Charge” means those charges for necessary treatment and services that are reasonable for the treatment of cases of comparable severity and nature. This will be derived from the mean charge based on the experience in a related area of the service delivered and the MDR (Medical Data Research) schedule of fees valued at the 90th percentile.Policy Exclusions
The following exclusion applies to the Accidental Death and Dismemberment coverage:
1. Paul Gauguin Cruises will not pay for loss caused by or resulting from Sickness of any kind.
The following exclusion applies to the Medical Expense/Emergency Assistance, Pre-Departure Trip Cancellation, Post-Departure Trip Interruption, and Travel Delay coverages:
2. Paul Gauguin Cruises will not pay for loss or expense caused by or incurred resulting from a Pre-Existing Condition, as defined in the policy, including death that results therefrom. This Exclusion does not apply to benefits under Covered Expenses for Medical Evacuation, item #1 (emergency Medical Evacuation) or item #4 (Repatriation of Remains) of the Medical Expense/Emergency Assistance Benefits coverage.
The following exclusion applies to all coverages:
3. Paul Gauguin Cruises will not pay for any loss under the policy, caused by, or resulting from: a) suicide, attempted suicide, or intentionally self-inflicted injury of you, a Traveling Companion, Immediate Family Member, or Business Partner booked to travel with you, while sane or insane (while sane in CO & MO); b) a Mental, Nervous, or Psychological Disorder, except as covered under Pre-Departure Trip Cancellation; c) being under the influence of drugs or intoxicants unless prescribed by a Physician; d) normal pregnancy or resulting childbirth or elective abortion; e) participation as a professional in athletics; f) participation in organized amateur and interscholastic athletic or sports competition or events; g) riding or driving in any motor competition; h) declared or undeclared war, or any act of war; i) civil disorder; j) service in the armed forces of any country; k) nuclear reaction, radiation or radioactive contamination; l) operating or learning to operate any aircraft, as pilot or crew; m) mountain climbing, bungee cord jumping, heli-skiing, extreme skiing or skiing outside marked trails, caving or spelunking, skydiving, parachuting, hang gliding, parasailing, hot air ballooning or travel on any air supported device, other than on a regularly scheduled airline or air charter company; n) any unlawful acts, committed by you or a Traveling Companion (whether insured or not); o) any amount paid or payable under any Worker’s Compensation, Disability Benefit or similar law; p) a loss or damage caused by detention, confiscation or destruction by customs; q) Elective Treatment and Procedures; r) epidemic and/or pandemic; s) medical treatment during or arising from a Trip undertaken for the purpose or intent of securing medical treatment; t) bankruptcy, financial insolvency, default or failure to supply services by a travel supplier; u) failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements for reasons other than financial insolvency; v) business, contractual or educational obligations of you, an Immediate Family Member, Business Partner, or Traveling Companion; w) a loss that results from an illness, disease, or other condition, event or circumstance which occurs at a time when the policy is not in effect for you.
Important Note: Exclusion 3, Item w applies to you, an Immediate Family Member, Traveling Companion, or Business Partner.Where to Present a Claim
All claims should be presented to the Program Administrator:Trip Mate, Inc.*
9225 Ward Parkway, Suite 200
Kansas City, Missouri 64114
Plan Number: 426P
*In CA, dba Trip Mate Insurance Agency
The Travel Insurance is Underwritten By: Stonebridge Casualty Insurance Company, Columbus, Ohio; (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OH, OR, VT, WA and WY Policy Form #’s TAHC5100IPS and TAHC5200IPS.
Notice: If you are a resident of one of the following states (IL, IN, KS, LA, OH, OR, VT, WA, WY) your coverage is provided on an individual policy form. Your policy number is your complete Name plus 426P. Your policy is available at www.tripmate.com. You can also request this information by calling Trip Mate at 1-800-888-7292.
Please read this Insurance Certificate/brochure carefully, as it is your evidence of coverage under the policy (once you have paid the appropriate premium). If you have any questions about the coverages offered or to report a claim, please contact Trip Mate at 1-800-888-7292. Claims may also be reported online and claim forms downloaded at www.tripmate.com.Plan Number: 426P Your Duties in the Event of a Loss
You must provide with your claim submission:
For Trip Cancellation and Interruption Claims: 1) all invoices, canceled checks and/or credit card statements documenting your payment(s) for the Trip and the travel protection plan; 2) all invoices, canceled checks and/or credit card statements documenting refund(s) received or due; 3) a completed claim form (including the Attending Physician’s Statement and a signed Authorization for Release of Information, if applicable) and any other official documentation to substantiate the reason for the cancellation or interruption; and 4) any other written documentation which may be required by Paul Gauguin Cruises to substantiate the claim.
You must return all refundable travel documents or tickets to the issuing party and/or travel supplier.
For Medical Expense Claims: 1) all receipts, itemized bills and reports for medical and/or dental expenses claimed; 2) any requested information, including but not limited to, an explanation of benefits from any other applicable insurance; 3) a signed patient authorization to release any information Paul Gauguin Cruises requires to investigate your claim.
For Travel Delay Claims: 1) a written report from a common carrier, police or other party that documents the cause and length of the your Travel Delay; and 2) all receipts for additional expenses incurred during your Travel Delay.
For Baggage Delay Claims: 1) a written report from a common carrier or other party that documents the length of your Baggage Delay; and 2) all receipts for additional items purchased during your Baggage Delay.
For Baggage Claims: 1) copies of the written reports of loss to local authorities and/or any responsible party; and 2) when applicable, the responsible party’s disposition of your claim.
In case of loss, theft or damage to Baggage and Personal Effects, you must: 1) immediately report the incident to the appropriate local authorities (i.e. local police or other local government authorities) and obtain a written report to include the value and description of the property loss; and/or 2) report the loss to any responsible party (i.e. hotel manager, tour guide or representative, airline, cruise line, bus line or other transport official), and obtain a written report of the loss to include the value and description of the property.
Paul Gauguin Cruises will not pay for further damage if you fail to take reasonable steps to protect your Baggage after a loss.
Worldwide Travel Services
Contacting One Call’s 24-Hour Service Center
When outside the USA or Canada, call us collect through a local operator (you will first have to enter the International Access Code of the country you are calling from). Within the USA or Canada, use the toll free number.Within U.S.A. & Canada Outside U.S.A. & Canada
YOUR PLAN NUMBER: 426P
Medical Assistance - Multi-lingual professionals are available 24 hours a day to provide help, advice and referrals for medical emergencies. Paul Gauguin Cruises will help you locate local physicians, dentists, or medical facilities.
Medical Consultation and Monitoring - If you are hospitalized, Paul Gauguin Cruises will contact you and your treating physician to monitor your condition to assure you are receiving appropriate care and assess the need for further assistance. Paul Gauguin Cruises will also contact your personal physician and family at home when necessary or requested to keep them informed of your situation.
Medical Evacuation - When medically necessary, Paul Gauguin Cruises will arrange and pay for appropriate transportation, including an escort, if required, to a suitable hospital, treatment facility or home. Payment for Medical Evacuation is available only for covered claims and up to the amount of coverage provided in the policy. All medical transportation services must be authorized and arranged by One Call. In the event of an unauthorized Medical Evacuation, reimbursement may be limited or coverage may be invalidated.
Emergency Medical Payments - Paul Gauguin Cruises will assist you in the advancement of funds or guarantee payments (up to the policy limits) to a hospital or other medical provider, if required, to secure your admission, treatment or discharge.
Prescription Assistance - Paul Gauguin Cruises will assist you with replacing medications that are lost, stolen or spoiled during your Trip, either locally or by special courier.
Repatriation of Remains - In the event of death while on a Trip, Paul Gauguin Cruises will arrange for the preparation and transportation required to return your remains to your Home.
24 Hour Legal Assistance - If while on your Trip you encounter legal problems, Paul Gauguin Cruises will help you find a local legal advisor. If you are required to post bail or provide immediate payment of legal fees, Paul Gauguin Cruises will assist you in arranging a funds transfer from family or friends.
Nurse Helpline - Registered nurses are available 24-Hours a day before and during your trip to provide general health information, clinical assessment, and health counseling to give you assistance in making appropriate healthcare decisions.One Call Travel Solutions
24-Hour Worldwide Travel Services
Message Services - Paul Gauguin Cruises will transmit emergency messages to family, friends or business associates and let you know that the message has been received.
Language Interpretation Services - Paul Gauguin Cruises provides interpretation services in major languages and will refer you to appropriate local services, if needed.
Emergency Cash Transfer - Paul Gauguin Cruises will help arrange an emergency cash transfer (wire transfer, travelers checks, etc.) of your funds from home or from friends or family in medical or travel emergency situations where additional funds are required.
Pre-Trip Travel Services - Paul Gauguin Cruises provides 24-Hour information, help and advice for your planned Trip such as: passport and visa information, requirements and replacement; travel health information or advisories; vaccine recommendations and requirements; government agency contact information (i.e. embassies, consulates, and other departments or agencies); weather and currency information.
Travel Document and Ticket Replacement - When important travel documents (such as passports and visas) are lost or stolen, Paul Gauguin Cruises will help you to secure replacements. Paul Gauguin Cruises will also help you when airline or other travel tickets are lost or stolen. They will assist you with reporting your loss, reissuing tickets and obtaining the money required for this purpose (you are responsible for providing the funds).One Call Concierge Services
• Restaurant, shopping, hotel recommendations/reservations
• Local transport (rental car/limousine, etc.) information and reservations
• Sporting, theatre, night life and event information (sports scores, stock quotes, gift suggestions, etc.), recommendations and ticketing
• Golf course information, referrals, recommendations and tee times
• Tracking and assisting with the return of lost or delayed baggage
While Paul Gauguin Cruises strives to provide help and advice for problems encountered by travelers wherever or whenever they occur, situations may arise beyond their control when immediate resolution is not possible. Paul Gauguin Cruises will make every reasonable effort to refer you to appropriate medical and legal providers, but neither the Insurer nor One Call Worldwide Travel Services Network may be held responsible for the availability, quality or results of any medical treatment or your failure to obtain medical treatment.
The 24-Hour Assistance
Services are provided by:
One Call Worldwide Travel Services Network, Inc.